Privacy Policy

How we collect, use, and protect your information.

Effective Date: January 1, 2025

Welcome to SecureNet ("SecureNet", "we", "us", or "our"). This Privacy Policy describes how SecureNet Fiber ("you", "your", "Subscriber(s)") collects, uses, shares, protects and disposes of personal information when you use our website at SecureNetFiber.com (the "Site") and our fiber Internet, voice, and related services (collectively, the "Services").

By using or accessing our Site or Services, you acknowledge that you accept the practices described in this Privacy Policy. If you disagree with how we handle personal information, please do not use our Site or Services.

1. What This Policy Covers

This Privacy Policy explains:

  • How we collect your personal information
  • How we use it
  • With whom we share it
  • How we protect it
  • How you can access, correct, or delete certain information
  • Updates to this policy

This policy applies to all users of the Site and all customers and subscribers of our Services.

2. Information We Collect

We collect two general categories of information:

Personal Information

Personal information is data that can be used to identify you as an individual. This may include:

  • Name
  • Mailing and service address(es)
  • Email address
  • Phone number(s)
  • Billing and payment information (such as credit/debit card numbers, bank account details, or other payment credentials)
  • Service address(es) where we install or provide service
  • Device information (such as MAC addresses, serial numbers, or other identifiers associated with equipment used to access our Services)
  • Technical information related to your use of our network (such as bandwidth usage, connection logs, and service performance data)
  • Usage information for voice services (such as call records, including numbers called, duration, and time of calls)

Non-Personal and Aggregated Information

Non-personal information cannot, on its own, identify you. This may include:

  • IP address
  • Device identifiers
  • Browser type and version
  • Device type and operating system
  • Pages and content accessed on the Site
  • Cookies and web beacons
  • Network performance data
  • Aggregated usage metrics and analytics

3. How We Collect Information

We may collect information in the following ways:

  • Account registration and service applications: When you sign up for our Services, request a quote, or create an account, we collect information you provide on forms and applications.
  • Installation and maintenance: When our technicians install, repair, or maintain equipment at your location, we may collect device and network information.
  • Customer service interactions: When you contact us by phone, email, chat, or in person, we may collect information about your inquiry and any details you share.
  • Use of the Site and Services: We automatically collect certain technical and usage data when you visit our Site or use our Services.
  • Cookies and tracking technologies: Our Site uses cookies, web beacons, and similar technologies to collect information about your browsing behavior and preferences.
  • Third parties: We may receive information about you from third parties, such as credit reporting agencies, marketing partners, or public databases, in connection with providing or improving our Services.
  • Voice and VoIP services: If you subscribe to our voice services, we collect call detail records and related usage information as required to provide and bill for those services.

4. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing, maintaining, and improving our Services
  • Processing billing and payments
  • Responding to your requests, questions, and support inquiries
  • Personalizing your experience with our Site and Services
  • Managing network performance and security
  • Complying with legal and regulatory obligations
  • Marketing and promotional communications (with your consent, where required)
  • Aggregating data for internal analytics and business planning

5. Sharing and Disclosure

We may share your information in the following circumstances:

  • With affiliates: We may share information among our affiliated companies and subsidiaries for purposes consistent with this Privacy Policy.
  • With vendors, contractors, and service providers: We may share information with third parties who perform services on our behalf, such as billing, customer support, network maintenance, data hosting, and analytics. These parties are contractually required to protect your information and use it only for the purposes we specify.
  • Company transactions: In the event of a merger, acquisition, sale, bankruptcy, or other business transaction involving all or part of our company, your information may be transferred as part of that transaction.
  • Legal purposes: We may disclose information when we believe in good faith that disclosure is required by law, regulation, court order, subpoena, or other legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.
  • With your consent: We may share information with third parties when you have given us explicit consent to do so.

We will NOT sell or rent your personal information to third parties without your explicit consent.

6. Cookies, Web Beacons, and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience, analyze usage patterns, and deliver relevant content. Cookies are small data files stored on your device that help us recognize you and remember your preferences.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our Site.

We are not responsible for the tracking practices of third-party websites or services that may be linked from our Site or that may place their own cookies on your device.

7. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include encryption, access controls, firewalls, and secure data storage practices.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Access, Correction, and Deletion

You may access, update, or correct your personal information by logging into your account or by contacting us directly. If you wish to request deletion of your personal information, please contact us using the information provided below.

Please note that we may retain certain information after account termination or deletion requests for legitimate business, legal, tax, or regulatory purposes. We may also retain backup copies of your information as permitted by law.

9. Children's Privacy

Our Site and Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as reasonably possible. If you believe we have collected information from a child under 13, please contact us immediately.

10. Opt-Out and Marketing Preferences

You may opt out of receiving marketing emails, text messages, or phone calls from us at any time by following the unsubscribe instructions included in our communications or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still send you non-marketing messages related to your account, billing, service updates, and other transactional or operational matters.

11. Links to Other Websites

Our Site may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party site you visit.

12. Business Transfers

In the event that SecureNet is involved in a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. The acquiring entity will be bound by the terms of this Privacy Policy with respect to information collected prior to the transfer.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will post the revised policy on our Site and update the effective date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: