Frequently Asked Questions

We currently serve the Kanawha Valley in West Virginia and Danville, Virginia. We're actively expanding -- check the coverage page to see if your address is in our service area.

No. All SecureNet Fiber plans are month-to-month with no long-term contracts or early termination fees.

No. Every plan includes truly unlimited data -- no caps, no throttling, no overage charges.

Symmetrical means your upload speed matches your download speed. If you have a 1 Gig plan, you get 1 Gbps down and 1 Gbps up. Cable providers typically offer upload speeds 10-20x slower than download.

Installation is done in two parts. First, a fiber drop is run to the outside of your home, typically a day or so before the install appointment. Then a technician installs the NID and ONT and sets up your router, which takes about 60-90 minutes.

Installation is free. If you cancel service within the first 90 days, a $199 drop recovery fee applies.

No -- a Wi-Fi router is included with every plan at no extra charge. You're also welcome to use your own equipment if you prefer.

You can pay online at billing.securenetfiber.com, or call our office. We accept checks, debit cards, and bank bill pay.

Billing starts on the date your service is activated. You'll receive your first bill within 30 days of installation.

No. The price you see is the price you pay. No equipment rental fees, no data overage charges, no surprise line items.

Support is available Monday-Friday 8 AM - 8 PM and Saturday-Sunday 12 PM - 8 PM. Our office is open Monday-Friday 9 AM - 5 PM.

First, try a wired speed test at securenet.speedtest.net to rule out Wi-Fi issues. Restart your router and check for firmware updates. If speeds are still below expected, contact our support team and we'll troubleshoot or schedule a service visit.

Visit our network status page for real-time information on any service interruptions. You can also call our support line for updates.